Modern, luxurious interiors ensure relaxation at the highest level. Each of the hotel’s rooms, intimate and elegantly decorated, is a guarantee of the highest hotel standard. Grand Ascot is not only a place to relax, but also an excellent space for work and business. Comprehensively equipped, air-conditioned conference rooms allow you to organize a variety of meetings and events. Restaurant Four, on the other hand, offers excellent European cuisine, where guests will dine on original dishes and culinary classics in a modern twist.

The experienced and friendly team, is ready to help plan your stay in Krakow, recommend local attractions and arrange tickets for tours.

Thanks to its convenient location in the heart of Krakow, guests are free to explore tourist attractions and enjoy the city’s rich cultural offerings.

At the Grand Ascot Hotel, luxury and personalized customization combine to create a unique experience for each guest. From the elegant interiors to the personalized approach, the hotel ensures special moments and a comfortable stay.

Challenge

The Grand Ascot Hotel wanted to offer their guests a unique, personalized experience, as well as optimize the communication and check-in process. So they were looking for a tool that would enable them to do so, as well as make the front desk’s work easier and faster.

Solution

To meet these challenges, Grand Ascot Hotel is using the capabilities of the SmartHotel tool. The innovative communication channel enables quick and efficient exchange of information with Guests at various stages of their stay. Remote check-in via allows Guests to have a smooth, contactless check-in process, eliminating queues and unnecessary delays. The tool also allows for a personalized approach to Guest offers. By analyzing Guests’ preferences and behavior, Grand Ascot Hotel is able to provide dedicated promotions and recommendations that meet their individual needs.

Result

By using the system, Grand Ascot Hotel achieves personalized experiences that leave a lasting impression on Guests.Personalized offers attract attention and result in increased Guest engagement and increased sales of ancillary services, as well as streamlining and optimizing front desk operations.

Grand Ascot Hotel emphasizes its modernity by using SmartHotel for personalized communication (not only with the guest, but also between employees) and offers.

Visit this unique property and experience comfort during the check-in process and attractions tailored to your preferences.