Communication
Simplify and streamline guest communication
All messages from guests, whether through SMS, WhatsApp, OTAs, email, or other channels, are gathered in a single location, ensuring you never overlook a message from a guest again.
Why do I need communication?
The Real Unified Inbox
A single destination for guest communication, no matter what format or channel it's coming through.
Chat
Open
Closed
Carla Siphron
Automatic message
C
Thank you John! Is it possible to
do an early check-in at 12 AM?
Booking
Work faster and create personalized content in seconds with suggests answers, sums up conversation and auto replying.
No language barriers
Communicate with guests in any language – even if your staff doesn't speak it. Comfort and understanding at every step!
Increase revenue
Use different communication channels to reach your guests directly with promotions and offers.
Collect positive reviews
Personalized Guests’ service contributes to their satisfaction, positive reviews, and return bookings.
Delegate chats
Assign conversations with guests to the appropriate people. Save time by delegating tasks.
Operations on the go
Keep your communication running smoothly anywhere in the world thanks to our mobile app.
Quick replies
Create response templates for guest inquiries. This simplifies answers, maintains policy consistency, and fosters cohesive communication.
Reservation details
Our drawer view for guest and reservation details gives you all the info needed to respond to messages quickly, without sifting through tabs.
All guest journey features you need.
In one SmartGuest.
Guestbook
Check-in
AI Assistant
Smart Locks
Payments
Upsells
Have questions?
